Frequently Asked Questions about Mobi-Remit Money Transfer

“Remittance” is the act of transferring money between two or more people/businesses.

Mobi-Remit is an online service that allows you to instantly send money abroad from a smartphone, tablet or computer to a Mobile Money service (also called mobile wallet) of the receiving party.

Visit the website (www.mobi-remit.com) and signup for an account by registering using your name and mobile phone number. Upon signup, you will receive an SMS notification with a one-time use password which you will use for your first time login. You will be requested to change the password to a memorable one.

Upon successful login, you will be required to enter the recipient/s country, mobile phone number and the amount (USD) you wish to send. You will then be required to enter your VISA/MasterCard details to complete the transfer.

Mobi-Remit will notify you via email once your card has been charged for the transfer and also via SMS once the recipient receives the cash on their mobile phones. Our platform allows you to view all your transactions on your dashboard with the following status information.
STATUS        DEFINITION
SENT       successful transfer has been effected.
FAILED      transaction was not successful and your card was not charged
INVALID      the card details provided were incorrect
<>      the user abandoned the transfer mid-way and no charge was done

Sending money using Mobi-Remit platform is extremely safe. Mobi-Remit uses a multi-layered global industry standard SSLs for all its data encryption to protect all online transactions. Please see the trust logos from Comodo and VeriSign on Mobi-Remit webpages.

It is much faster and safer to send money online than carrying large amounts to a physical transfer agent

You can currently send money to Kenya and Tanzania. We are in the process of identifying and adding new locations. If you wish to send to a country not currently supported, you may send us an email to customercare@mobi-remit.com

You can send money from anywhere anytime 24/7.

The amounts of money one can send depends with the country’s policies and rules. Sending limits also vary depending on how you pay for the transfer. Card payments often have a different limit to payments from your bank account. To check the limit for your particular transfer, simply enter how much you would like to send into the “Send To” calculator. It will tell you if you exceed the maximum.

When your cash has been sent, you will receive it through local mobile money wallets and you can withdraw from the numerous mobile money agents situated near you.

You will receive an SMS notification immediately money is sent to your mobile phone over the Mobi-Remit platform.

You will be required to use a VISA/MasterCard.

It is a digital wallet service, available in many countries, that lets users store, send and receive money using their mobile phones.
Its safe, easy electronic payments make Mobile Money a popular alternative to bank accounts. It can be used on both smartphones and basic feature phones

You can reach us anytime through our 24/7 email customercare@mobi-remit.com, phone and technical support and we will do our best to respond as soon as possible. If your query relates to a transaction, please also mention your transaction ID.

To know whether or not a transaction was succesful login and click on 'My Transactions' tab. Only transactions which show the status 'SENT' have been charged on your card and are successful

You can calculate the cost of sending money using our calculator on the home page, as it varies with the amount being sent and the exchange rate. The amount of money you need to send in USD is given as 'Amount to send (USD)' and the amount of money your recepient receives is given as 'Amount To Receive (KES)' in the local currency. The amount of money billed for the entire transaction is given as 'Total Amount Charged (USD)' which is inclusive of all transaction related costs

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